Shipping policy

Shipping Policy

Thank you for shopping with KLOAVER. We are committed to processing and shipping your order as efficiently as possible.

Order Processing

Orders are typically processed within 1–3 business days after payment is successfully completed.

Orders placed on weekends or holidays will begin processing on the next business day.

Once your order has shipped, tracking information will be sent to the email address provided at checkout.

Please note that processing time is separate from shipping and delivery time.

Shipping Rates

Standard shipping rates are calculated and displayed at checkout.

FREE Standard Shipping is available when you purchase 3 or more products in a single order.

This includes qualifying KLOAVER product bundles containing three or more products.

Free shipping applies to standard shipping only.

If expedited or express shipping is available and selected, the customer is responsible for the full expedited or express shipping cost regardless of the number of products purchased.

Estimated Delivery

Standard shipping typically arrives within 3–7 business days after the order has been processed and shipped.

Delivery times are estimates and are not guaranteed.

Delivery may be affected by circumstances outside of KLOAVER’s control, including:

  • Carrier delays
  • Weather conditions
  • Holidays
  • High shipping volumes
  • Transportation disruptions

KLOAVER is not responsible for delays caused by the shipping carrier after an order has been transferred to the carrier.

Order Changes & Cancellations

All orders are final once placed.

Once an order has been successfully submitted, it cannot be:

  • Canceled
  • Modified
  • Exchanged
  • Refunded

Please carefully review your products, quantities, shipping address, and payment information before completing checkout.

Shipping Address Responsibility

Customers are responsible for providing a complete and accurate shipping address when placing an order.

KLOAVER is not responsible for packages that are:

  • Delivered to an incorrectly entered address
  • Returned to sender because of an incomplete or incorrect address
  • Refused by the recipient
  • Undeliverable because of information provided by the customer

If an order is returned to KLOAVER because of an incorrect, incomplete, or undeliverable address, the customer may be required to pay additional shipping costs before the order can be resent.

Tracking & Delivery

Once tracking information has been provided, customers are responsible for monitoring the delivery status of their package.

If tracking shows that your package is delayed, please allow the shipping carrier additional time to complete delivery.

If tracking indicates that your package was delivered but you cannot locate it, please:

  1. Check around the delivery location.
  2. Check with household members or neighbors.
  3. Contact the shipping carrier using your tracking number.

If additional assistance is needed, contact kloavercare@gmail.com.

Lost Packages

If your package appears to be lost in transit, contact us at kloavercare@gmail.com.

Please provide your order number and tracking information.

KLOAVER will review the shipment information and, when appropriate, assist with submitting or resolving a carrier inquiry.

A package being delayed does not automatically mean that it has been lost.

Damaged, Defective, or Incorrect Orders

Please inspect your order promptly after delivery.

If your order arrives damaged, defective, or contains an incorrect item, contact us within 7 days of confirmed delivery at:

kloavercare@gmail.com

Please include:

  • Your order number
  • A description of the issue
  • Clear photographs of the affected product
  • Clear photographs of the shipping packaging

After reviewing the claim, KLOAVER may provide a replacement for an eligible damaged, defective, or incorrect item.

Damaged or incorrect order claims do not automatically qualify for a refund.

Returned or Refused Packages

Packages that are refused, returned to sender, or considered undeliverable because of customer-provided information remain subject to KLOAVER’s All Sales Final policy.

Additional shipping charges may apply if the customer requests reshipment.

Contact Us

For questions regarding shipping, tracking, damaged shipments, or delivery concerns, please contact:

KLOAVER
Email: kloavercare@gmail.com