Refund policy

Refund & Return Policy

At KLOAVER, we take pride in the quality and integrity of our personal-care, oral-care, and wellness products.

All Sales Are Final

All KLOAVER purchases are final immediately upon completion of the order.

Once an order is placed, it cannot be:

  • Canceled
  • Refunded
  • Returned
  • Exchanged
  • Modified

Please carefully review your products, quantities, shipping address, and payment information before submitting your order.

By completing checkout, you acknowledge and agree that your purchase is final.

No Order Cancellations

KLOAVER does not accept order cancellations for any reason once an order has been placed, even if the order has not yet been processed, packed, or shipped.

Once checkout is completed and the order is confirmed, the purchase is final.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or contains an incorrect item, please contact us within 7 days of confirmed delivery at:

kloavercare@gmail.com

Please include:

  • Your order number
  • A description of the issue
  • Clear photos of the product
  • Clear photos of the shipping packaging

After reviewing your claim, KLOAVER may, at its discretion, provide a replacement for an eligible damaged, defective, or incorrect item.

Approved replacements do not constitute refunds and will not be issued as cash or credit unless required by applicable law.

Incorrect Shipping Information

Customers are responsible for reviewing and providing an accurate and complete shipping address before submitting an order.

KLOAVER is not responsible for orders that are:

  • Delivered to an incorrectly entered address
  • Returned to sender due to an incomplete address
  • Refused by the recipient
  • Undeliverable because of customer-provided shipping information

Additional shipping fees may be required to resend a returned package.

Chargebacks & Payment Disputes

Customers are encouraged to contact KLOAVER at kloavercare@gmail.com regarding any legitimate order issue.

KLOAVER maintains transaction records, order confirmations, shipping information, tracking records, delivery confirmation, and customer communications.

Payment disputes or chargebacks that KLOAVER believes are fraudulent, inaccurate, or inconsistent with the agreed terms of purchase may be contested with the customer’s bank, card issuer, Shopify, or applicable payment processor.

Nothing in this policy eliminates any consumer rights that cannot legally be waived or any rights provided by applicable payment-network rules.

Policy Acceptance

By completing a purchase from KLOAVER, you acknowledge that you have reviewed and agreed to this policy and understand that:

ALL SALES ARE FINAL. NO CANCELLATIONS, RETURNS, EXCHANGES, OR REFUNDS ARE ACCEPTED ONCE AN ORDER IS PLACED.

Contact

KLOAVER
Email: kloavercare@gmail.com